This add-on lets you create Tickets and Contacts in FreshDesk CRM form Gravity Forms form entries. You can connect your account to any form by entering your FreshDesk API key. Gravity Forms Entry fields can be mapped to any Ticket fields. Instead of creating new Object (Ticket or Customer), it is possible to update old objects, by setting Primary Key field. All local entries are synchronized with FreshDesk entries. If you update/delete/restore an entry that entry will be updated/deleted/restored in your CRM. By default all entries are sent to the FreshDesk, but it is possible to apply filters & setup rules.
If there is an error while sending data to FreshDesk an email containing the error details will be sent to the specified email. A log is kept of each entry sent (or not sent). Entries can easily be resend to the CRM. Logs can be exported as a CSV file for forecasting, bookkeeping, and accounting purposes.